HomeBlogLazada Now Offers 3 Times Your Money Back with Milk Formula Guarantee

Lazada Now Offers 3 Times Your Money Back with Milk Formula Guarantee

KUALA LUMPUR, 17 October 2019 – Parents can shop worry-free when purchasing milk formula from Malaysia’s leading eCommerce platform with Lazada’s improved Milk Formula Guarantee, which now offers a 3 times Money Back Guarantee on authentic products with an extended minimum of 7-months-to-expiry (previously 6 months) from delivery date*.

Products being moved into LeL’s dry storage facilities after being scanned into the warehousing system.

Covering 18 trusted milk brands available on LazMall, the refreshed Milk Formula Guarantee offers twice the variety available from last year when Lazada pioneered this first-of-its-kind assurance to Malaysian parents.

“Time is a luxury for today’s parents who look for efficient solutions for their hectic lifestyles, but are unwilling to compromise on the well-being and safety of their family. With Lazada’s Milk Formula Guarantee, parents can enjoy the convenience of purchasing whenever and wherever, while having the confidence and assurance that they are receiving authentic, high quality milk formula. Having more trusted brands onboard LazMall also allows parents to attend to the needs of their loved ones at all crucial stages of their formative years,” said Leo Chow, Chief Executive Officer, Lazada Malaysia.

Warehouse personnel regularly perform checks to ensure that products are in good condition and organized correctly as products are stored or removed when restocking or fulfilling an order.

All products under the Milk Formula Guarantee are sourced directly from brands and manufacturers, taking into account brand trademark documentation, excellent seller rating, and good fulfilment scores. The products then undergo stringent inbound and outbound processes at our own Lazada eLogistics (LeL) warehouses to ensure that the correct products are received and delivered.

“Our promise to Lazada shoppers is that their orders are handled with care from the moment it is received and stored at our warehouses, to when it is packaged and sent out for delivery to customers,” said Olivier Petra, Chief Executive Officer, LeL Malaysia.

Product barcodes are scanned into LeL’s warehousing system upon arrival at the warehouses, before organization and storage in LeL’s dry storage facilities. To ensure that all items meet the promised freshness requirements, LeL’s state-of-the-art First-Expiry-First-Out warehouse algorithms are able to detect any products leaving the warehouse that fall short of the 7-month expiry window.

All products covered under Lazada’s Milk Formula Guarantee will undergo a final inspection prior to the packing process and delivery to customers.

Since it was introduced in March last year, the Milk Formula Guarantee has now been further enhanced:

  1. Increased Product Reliability and Freshness – Lazada Malaysia provides a 3 times Money Back Guarantee (previously 2 times) on all milk formula products covered under the Lazada Milk Formula Guarantee, ensuring they are 100% authentic with a minimum period-to-expiry of 7 months from delivery date (previously 6 months)*.
  2. Wider Brand Selection – Lazada Milk Formula Guarantee now covers 18 participating milk brands (Previously 9 brands).

The 18 brands covered under the refreshed Milk Formula Guarantee are:

  • PediaSure®
  • Isomil®
  • Similac®
  • Anmum™
  • Fernleaf™
  • Friso Gold®
  • Dutch Lady®
  • Enfagrow A+
  • Sustagen
  • Bebegro™
  • Dumex Mamil®
  • Dumex Dugro®
  • AptaGro™
  • Morinaga

*Terms and Conditions Apply

About Lazada Group

Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

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