5 Reasons Why Kawasama is the Best Choice for Your Maid Agency Needs
We have all heard horror stories about runaway maids and unscrupulous agencies that do not have your best interests in mind and are only looking to make a quick buck. To avoid being put in such a stressful situation and to find high-quality, well-trained maids, it is vital to work with a reputable and maid agency such as Kawasama.
By enlisting Kawasama as your preferred accredited maid agency, you can be assured of a smooth and satisfying experience in your search for a domestic helper. Here are 5 reasons why Kawasama should be your maid agency of choice:
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An Experienced and Professional Team
Founded in 13 January 1982, Kawasama has been one of the leading agencies in the Klang Valley for over 40 years. Since it was established, Kawasama has brought in thousands of maids and domestic helpers from the Philippines and Indonesia to meet the needs of a wide range of households.
Stringent Maid Selection Process
Kawasama guarantees top-notch service, achieved by their consultants who travel abroad to conduct in-person interviews with maids to find the best fit for their clients. They also perform thorough background checks and screenings to ensure the suitability of the maid for the client’s household and requirements. Additionally, prospective clients can opt for phone or webcam interviews to assist them in selecting the ideal domestic helper for their needs.
Maids with a Low Runaway Rate
Recognising the costly and stressful process of frequently changing maids, Kawasama is dedicated to exclusively offering clients top-tier maids with impressive track records and a low runaway rate.
Once your maid has been assigned to you and arrives at your home, Kawasama doesn’t consider it the end of their involvement. Knowing that happy maids are more likely to perform their duties well, Kawasama continues to take measures to ensure their welfare and that they are meeting their employers’ expectations.
Kawasama takes the time to understand their clients’ unique requirements and offers personalised maid placement services to meet their specific needs. For example, households who need a maid to care for a lonely, elderly parent who can only communicate in Mandarin, will be assigned to a friendly Indonesian maid who can speak in Mandarin. Kawasama is also renowned for providing exceptional customer service, with a friendly and knowledgeable team on hand to assist you with any questions or concerns.
Kawasama is proud to attest that 75% of their business is generated by referrals from satisfied clients, and 90% of their existing clients continue to renew their 2-year contracts.
These testimonies from happy clients further underline Kawasama’s high-quality of service:
“This is a unique maid agency that treats its customers and maids with great respect and integrity. Excellent service delivery by Anthony and Team. The agency makes the effort to look into the well-being of the maid and provides adequate support to ensure that the employer and maid relationship has a good head start and that the employer’s expectations are duly met. Keep up the wonderful work.” ~ Puan Ayizah, 36 years old with 2 children.
“I want to recommend Kawasama to all because they are very helpful and professional. Anthony is informative, transparent and clear. His staff is approachable and forthcoming. I was very pleased with their services because back then when I was hunting for a helper urgently to replace the current one.” ~ Mr. Rani, 43 years old with 1 child.
Going Above and Beyond
With more than four decades of experience in the industry, Kawasama’s team is highly knowledgeable and committed to providing a professional and reliable service to clients seeking for domestic helpers. Not only do they have the capacity to train the maids well, they also have a higher standard for recruiting to ensure the quality of the workforce.
Kawasama is more than a maid agency; they genuinely care about their clients and domestic helpers. They believe that managing the expectations of both the employer and the domestic worker will result in a harmonious work-home environment, which is a win-win-win situation for all parties involved.